Cases
Real freight cases handled by KWL — documented with actual email correspondence.
'Emergency Response / Problem-Solving Cases' · Showing 1–12 of 20
Vehicle arrival and unloading windows were confirmed in advance before pickup and delivery, preventing dispatch delays and on-site waiting time.
The B/L review and EDI filing deadline were communicated in advance to guard against shipment delays or missed regulatory filings.
The risk of container shortage at Busan North Port was identified and communicated early, preventing shipment delays through advance contingency planning.
When another forwarder failed to secure vessel space for a Chicago-bound shipment, KWL quickly arranged an alternative booking, minimising logistics disruption for the client.
When empty container availability at Busan North Port was critically low, causing pickup delays, KWL coordinated urgently with the shipping line to arrange alternative container allocation and minimise impact on the loading schedule.
Mould found on wooden packaging of a cargo imported from China was assessed, and the feasibility of re-using the same packaging for re-export was reviewed to prevent quarantine and customs clearance risks.
On-site crane operations and vehicle access conditions were confirmed in advance, and an appropriate vehicle with tarpaulin cover was requested to prevent loading and transport issues.
In response to increasing cargo theft incidents at the destination, additional sealing procedures were implemented before dispatch to minimise cargo loss risk.
The feasibility of amending shipment information after loading was verified, and potential additional costs and transport risks were communicated, along with preventive measures for future shipments.
Port arrival delays caused by a typhoon in China were promptly communicated to the client, and an official delay notice from the shipping line was shared to enable proactive schedule adjustment.
A 2.3m height restriction at the delivery site was identified in advance, and a vehicle that could clear the restriction was dispatched to prevent delivery failure.
Transport delays caused by global port congestion were promptly communicated to the client, and alternative ports and rerouting options were assessed and proposed to minimise logistics disruption.
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